According to The Block, some Keystone customers have reported that data they expected to be deleted was exposed in a security breach. Keystone previously stated it deletes customer information 180 days after orders are placed for most users. Some customers who experienced the breach expressed uncertainty about whether their information had been properly removed as promised.
The company’s standard practice, as communicated publicly, is to remove most customer data automatically within 180 days of an order. Affected customers indicated that despite this policy, they observed or were informed that some of their data remained accessible or was exposed during the incident. No details about the breach’s origin, scope, number of affected accounts, technical methods, response actions, or additional customer communications are included in the source summary.
Customers questioning the deletion timeline referenced Keystone’s prior statement about automatic removal after 180 days. The reports highlight concern over consistency between stated data retention practices and observed outcomes post-breach. No official investigation results, regulatory findings, or further company statements are mentioned in the provided facts.
