At XT Exchange’s Chinese-language eighth-anniversary X Space event, Key Accounts head Lily discussed how experienced customers now evaluate an exchange not only on market access and liquidity but also on the quality of the overall relationship with the platform. According to BeInCrypto, as crypto users gain more experience, the criteria they use to assess an exchange evolve accordingly. The discussion emphasized that service expectations have shifted among long‑term or knowledgeable clients toward factors such as responsiveness, support clarity, and trust‑building elements.
The remarks were made during the Chinese‑language celebration marking XT Exchange’s eighth year. No additional figures, quotes beyond Lily’s statement, or specific program details were provided.
