According to Bitcoin Magazine, Ledger — a hardware wallet manufacturer — is investigating reports from users who lost assets after setting up their wallets through resellers. The company has issued a warning advising customers not to configure or initialize their Ledger wallets directly with third‑party resellers.
The notice follows recent user accounts in which individuals reported losing access to or funds stored in devices that were set up by non‑Ledger vendors. Ledger seeks to clarify its recommended procedure for wallet creation and emphasizes the importance of following official setup instructions provided on Ledger’s verified website or through authorized channels.
No figures, quotes, or additional details beyond the reported loss experiences are included in the statement. Ledger encourages users to download firmware only from the official Ledger site and to verify reseller authenticity before proceeding with wallet initialization.
